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Interactive Voice Response (IVR)

Features and Benefits | Success Stories

Today, Interactive Voice Response (IVR) technology is no longer a complex maze of hardware and confusing software. It's a proven revenue-producing, cost-reducing system that can significantly boost your profits year after year.

IVR gives a voice to your computer database. It gives your callers the information they need, plus generates sales and provides service, 24 hours a day. It retrieves answers on your computer system, based on information each caller provides, from account numbers to phone numbers. Ultimately, IVR lets you expand your business hours without adding staff!

Virtually all major corporations have been reaping the many benefits of IVR for years. Until now, only large organizations with deep pockets could afford the investment required to enjoy significant IVR benefits. At last, Toshiba IVR gives you the advantage of sophisticated voice-processing technology without limits, backed by Toshiba's legendary world-class service and support.

With Toshiba IVR's advanced technology and your ingenuity, you have the power to create unlimited profit-making applications. And since Toshiba IVR is scaleable, it can keep generating revenue for you and protect your investment-as your business grows.

Features & Benefits:

• Comprehensive voice-processing capabilities designed specifically for small and mid-size businesses.
• Power to develop custom IVR applications that are ideal for your size and type of business.
• Integration with your existing telephone and computer systems-whether they're state-of-the-art databases or legacy systems.
• Modular architecture allows your IVR system to be easily adapted to new industry-standard hardware and operating systems as they're introduced.
• The Toshiba IVR system is manufactured with the finest components and state-of-the-art technologies, allowing us to back your system with the industry's most competitive warranty. Our two-year warranty applies to both Toshiba IVR hardware and application software.

Expert Support and Professional Guidance At Your Service
With Toshiba IVR, you have a complete system fully supported by one trusted source. We'll provide all the expert implementation, user training and system maintenance you need. A Toshiba project manager with extensive IVR experience will work closely with you to develop custom IVR solutions:

• Custom specifications
• Site survey planning
• Application development and system testing
• Complete system installation

Toshiba's Stratagy Enterprise Server: The foundation for your IVR success and more
Our Stratagy Enterprise Server (ES) provides a next-generation platform enabling your business to maximize the benefits of diverse, proven technologies. Stratagy ES allows you to add technologies as you need them, from IVR to voice and fax mail, to unified messaging with text and speech all on the same platform.

With its modular, scaleable design built on the powerful Microsoft® Windows NT ® operating system, Stratagy ES is equipped to support your full range of voice-processing needs all customized to the unique personality of your business. What's the bottom line? Your customers receive superior service 24 hours a day, while you increase revenue and control costs.

Create IVR Applications Ideal For Your Business
You may want to take advantage of one of Toshiba's "Solution Templates", pre-defined applications for specific businesses that let you get your solution up and running more quickly, while adding your custom touches at a later date.

Features and Benefits | Success Stories

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